Accessibility
Premium rides
for everyone
BlackDrivo is committed to ensuring that our services, website, and app are accessible to all users, including those with disabilities.
Our commitment
Accessibility is not optional
We believe that everyone deserves access to safe, comfortable, and professional transportation — regardless of ability. BlackDrivo is actively working to meet and exceed WCAG 2.1 Level AA standards across our entire digital and physical experience. This page is updated regularly as we make improvements.
Last reviewed: June 2025
Digital platform
Website & app features
Screen reader compatible
Our website and app are tested with NVDA, JAWS, and VoiceOver to ensure content is fully accessible to users who rely on screen readers.
Full keyboard navigation
Every interactive element on our platform is reachable and operable using a keyboard alone — no mouse required.
Audio & video captions
All video content on our platform includes closed captions. Audio descriptions are available for key instructional videos.
Mobile accessibility
Our iOS and Android apps are built to WCAG 2.1 AA standards, including support for dynamic text sizing and gesture navigation.
Secure & private
Accessibility preferences are stored securely and never shared with third parties. You control your experience.
Human support
Our 24/7 support team is trained to assist users with disabilities. Phone, email, and live chat options are always available.
In the vehicle
Ride accessibility features
Add any special requirements in the Notes field when booking, or contact us directly to arrange accessible transportation.
Wheelchair-accessible vehicles (WAV) available upon request
Door-to-door service with driver assistance
Extra wait time for passengers who need more time to board
Child safety seats available at no additional charge
Service animals welcome in all BlackDrivo vehicles
Medical transport coordination with advance booking
Large-vehicle options for mobility equipment
Quiet ride preference available for sensory-sensitive passengers
Need a service not listed above? Contact our accessibility team — we will do our best to accommodate every request.
Compliance
WCAG 2.1 conformance
Our current conformance status against WCAG 2.1 Level AA success criteria.
Areas that do not yet fully conform are actively being remediated. Contact us for a full VPAT.
Feedback
We want to improve
If you experience any barriers while using BlackDrivo — on our website, app, or during a ride — please tell us. Your feedback directly shapes our improvements.