Legal
Privacy Policy
Effective: January 1, 2025 · Last updated: June 1, 2025
This Privacy Policy explains how BlackDrivo collects, uses, and protects your personal data when you use our platform. We take your privacy seriously and are committed to being transparent about our practices.
1Information We Collect
When you book a ride or create an account, we collect information you provide directly — including your name, email address, phone number, and payment details. We also collect trip data such as pickup and drop-off locations and booking history. Additionally, we gather technical data including your device type, IP address, and usage patterns to improve our platform.
2How We Use Your Information
We use your information to process and fulfill bookings, provide customer support, send booking confirmations and ride updates, and improve the overall quality of our service. We may also use aggregated, anonymized data for business analytics and reporting. We will not use your data for purposes unrelated to transportation services without your explicit consent.
3Sharing Your Information
We share only the minimum necessary booking information with the chauffeur assigned to your ride (your name, pickup location, and phone number for coordination). We do not sell your personal data. We may share information with trusted service providers — such as payment processors and cloud infrastructure partners — under strict data processing agreements. We may disclose data when required by law.
4Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for up to 7 years for legal and tax compliance. You may request deletion of your account and associated data at any time by contacting support@blackdrivo.com, subject to legal retention requirements.
5Data Security
We implement industry-standard technical and organizational safeguards to protect your data, including TLS encryption in transit, encrypted storage, access controls, and regular security audits. We use Stripe for all payment processing — BlackDrivo never stores raw card numbers. While we take security seriously, no system is completely immune to risk, and we encourage you to use a strong password and keep your account credentials private.
6Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data; request a copy of your data in a portable format; withdraw consent for non-essential data processing; and opt out of marketing communications. To exercise any of these rights, contact us at privacy@blackdrivo.com. We will respond within 30 days.
7Cookies & Tracking
We use essential cookies to keep you logged in and process bookings. We may use analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings. We do not use cross-site tracking for advertising purposes.
8Children's Privacy
BlackDrivo is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately and we will promptly delete it.
9Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice in our app at least 30 days before the changes take effect. Continued use of our services after changes constitutes acceptance of the updated policy.
10Contact Us
For privacy questions, data requests, or concerns, contact our Privacy Team at privacy@blackdrivo.com. You may also write to: BlackDrivo Inc., Data Privacy Team, New Jersey, United States. We respond to all privacy inquiries within 5 business days.
Privacy questions or data requests?
Email privacy@blackdrivo.com — we respond within 5 business days.