Legal
Terms of Service
Effective: January 1, 2025 · Last updated: June 1, 2025
These Terms govern your use of BlackDrivo and apply to all ride requests, bookings, and transportation services in the United States. Please read them carefully.
1Acceptance of Terms
By accessing or using BlackDrivo's website, mobile application, or booking services, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services. These terms apply to all users including passengers, drivers, and visitors.
2Service Description
BlackDrivo is a technology platform that connects passengers with professional chauffeurs for premium ground transportation including airport transfers, hourly chauffeur service, and city-to-city rides. All transportation services are provided by independently contracted, vetted drivers operating vehicles that meet our quality standards.
3Booking & Reservations
Bookings are confirmed upon receipt of a confirmation email or in-app notification. You agree to provide accurate pickup information, passenger count, and any applicable flight details. BlackDrivo reserves the right to decline or cancel bookings at its discretion. Changes to active bookings are subject to availability and may incur adjustment fees.
4Pricing & Payments
Fares are estimated at booking and finalized after trip completion based on actual distance, duration, tolls, and any extras confirmed at booking. All charges are processed securely via Stripe. By providing payment details, you authorize BlackDrivo to charge you the confirmed fare plus any applicable extras. All fares are displayed in USD.
5Cancellation Policy
Cancellations made more than 1 hour before the scheduled pickup time receive a full refund. Cancellations within 60 minutes of pickup or no-shows are subject to a fee of up to 50% of the confirmed fare. Refunds are processed within 5–10 business days depending on your payment provider.
6Passenger Conduct
Passengers are responsible for their own conduct and that of any guests during the ride. Unsafe, abusive, or illegal behavior will result in immediate trip termination and may result in account suspension. Damage to a BlackDrivo vehicle caused by a passenger is the financial responsibility of the passenger.
7Limitation of Liability
BlackDrivo is not liable for delays caused by weather, traffic, flight disruptions, or force majeure events. Our total liability for any claim arising from use of our services is limited to the amount paid for the specific booking in dispute. We are not responsible for items left in vehicles, though we will assist in recovery efforts where possible.
8Intellectual Property
All content on the BlackDrivo platform — including logos, copy, designs, and software — is owned by or licensed to BlackDrivo and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.
9Privacy
Your use of BlackDrivo is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our data practices.
10Modifications
BlackDrivo reserves the right to update these Terms at any time. Continued use of the service after changes constitutes acceptance of the revised Terms. We will notify users of material changes via email or in-app notification.
11Governing Law
These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of New Jersey unless otherwise required by applicable consumer protection law.
12Contact
Questions about these Terms? Reach our legal team at legal@blackdrivo.com or write to: BlackDrivo Inc., New Jersey, United States.
Have questions about our Terms?
Email legal@blackdrivo.com — we respond within 2 business days.