First time using a professional chauffeur service? Or just want to optimize the experience? This guide covers everything from how to communicate preferences to tipping norms.
Communicating Preferences at Booking
The booking notes field exists precisely for this. If you prefer silence, cooler temperatures, a specific type of music, or have any physical considerations that affect seating, note it at booking. Your driver reviews these before your trip. You should not have to repeat preferences every time you travel — with BlackDrivo, account preferences are stored for recurring clients.
The First Meeting: What to Expect
Your driver will have your name on a sign or digital board at meet-and-greet pickups. At curbside, they will be in uniform near your terminal exit and will move to assist with luggage before entering the vehicle. The correct response is simply: accept the assistance, confirm your name, and settle in. The driver handles navigation and logistics from that point forward.
Conversation: Follow the Passenger's Lead
Professional chauffeurs are trained to follow the passenger's communication signals. If you engage in conversation, they will respond professionally. If you are working or prefer silence, they will maintain it without awkwardness. You are never obligated to make small talk. A simple 'I have some calls to make' is entirely sufficient.
Tipping Norms
Gratuity is included in all BlackDrivo fares. You do not need to tip separately — the fare you are quoted covers it. For exceptional service, additional gratuity can be provided in cash or added via the app after your trip. It is never expected or required.
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BlackDrivo Editorial
Service & Quality · BlackDrivo
